A) Guidelines which take into consideration the agents;

B) Mobilisation of task forces;

C) Activate of the possibility to monitor the social media and establish open channel with the Media;

D) Activate resources.


Any communication with victims should be made in a simple and accessible language whether orally, in writing, or in another appropriate form. Information should be adapted to different age group, backgrounds, race differences, minorities, geographical locations, including any disability, etc (EU Handbook on victims of terrorism).