Instruction Color: Knowledge/Clinical Knowledge

Any communication with victims should be made in a simple and accessible language whether orally, in writing, or in another appropriate form. Information should be adapted to different age group, backgrounds, race differences, minorities, geographical locations, including any disability, ect (EU Handbook on victims of terrorism).

A) Guidelines which take into consideration the agents;

B) Mobilisation of task forces;

C) Activate of the possibility to monitor the social media and establish open channel with the Media;

D) Activate resources.

To try to keep the person at the same unit, provide access to information/orientation, it is recommend to go back to usual routine or continue routine activity (Psychological First Aid, WHO, 2011, 2013).

Appraisal/preparation for future

Social Media (Facebook, Twitter, LinkedIn, ect.) is likely to be part of the terror attack, therefore should be treated accordingly. But also part of the response, therefore a plan should be in place determining contingencies . During the Golden Hours (GH) severe restriction on the social media content should be planned in advance and applied, who will monitor social media, and what messages should be communicated.

Preparation of talk points on how to calm children, talk to children about events should be prepared in advance. Although we don’t know the effectiveness of warnings, messages to new sources to encourage them to issues warnings for children may be considered.

Promote adaptive goal-directed coping

Encougedge to stay at the same unit. It is recommended to go back to usual routine or continue regular activity

Social Media (Facebook, Twitter, LinkedIn, ect.) is likely part of the attack, therefore during this time period severe restriction on the social media content should be carried out

Communication channels with different media channels (e.g., Twitter, LinkedIn, TV, Radio, Written Pres etc.) should be prepared